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Protecting America’s railroad is the mission of the Amtrak Police Department, and the Partners for Amtrak Safety and Security (PASS) program encourages community members to assist Amtrak Police in their mission by acting as an extra set of eyes and ears, on the alert for potential security or safety problems.


Amtrak Police Department Launches APD11 TXT-A-TIP


The Amtrak Police Department (APD) is launching a new method for passengers and employees to report suspicious activity, crime, or emergencies by introducing APD11 “Txt-a-Tip,” a program that allows contacting the Amtrak Police Department’s National Communications Center via SMS text messaging.

“Contacting the Amtrak Police Department by text is another tactic in our multi-layered approach to protecting America’s Railroad,” said Amtrak Police Chief Polly Hanson. “Our passengers and frontline employees provide an extra line of defense by being an additional set of eyes and ears while in or around our stations, trains, facilities or right-of-way, and now they can report crime or suspicious activity in a convenient and discreet method, by text message.”

“Txt-a-Tip” will follow similar response procedures that are in place when a report is called into the Amtrak Police 800 number. Passengers can now simply report suspected criminal or suspicious activity by sending a text to APD11 from a smartphone or to 27311 from a standard cell phone. When a text is received, the sender will receive a message acknowledging the report, and will then be connected to a live Amtrak Police Communications Officer who will correspond directly via text message with the person to learn more about the situation and determine the appropriate action.

This initiative is part of a continued effort by Amtrak to provide additional communication options for passengers and employees who are deaf or may have hearing loss, allowing easy and efficient communication of emergency information to the APD.

“People should trust their gut, follow their instincts, and report anything that just doesn’t seem right. It’s our job as the Amtrak Police Department to check out anything that’s reported and the goal of APD11 is to make that even easier for everyone to do,” said Chief Hanson.

Amtrak's Official YouTube Site

PASS Video Now Posted on Amtrak's Official YouTube Site!


Visit Amtrak's Official YouTube site to view the Partners for Amtrak Safety and Security (PASS) video here.

Amtrak safety video receives top honors

Cheating Death emphasizes grade-crossing safety for teen drivers


An Amtrak video depicting the importance of railroad safety has been recognized by two independent awards programs for creative excellence. The film, Cheating Death, received two Silver Communicator Awards from The International Academy of Visual Arts and two Bronze Telly Awards in the categories of Public Safety and Video Editing.

The film, designed to warn teen drivers of the dangers and consequences of failing to obey highway-rail grade crossing signals was developed in response to several grade-crossing deaths of teenagers in Lakeland, Fla. It is produced in a style that captures the attention of a younger audience by incorporating fast paced editing techniques, music, re-enactments, actual news footage and natural sound to deliver the key messaging. The film includes interviews with police, medical professionals and family members of teenagers who died as a result of not obeying crossing signals. At 12 minutes in length, the film is a grim reminder of the importance of railroad safety. A condensed 6 minute version of the video can be viewed on the Amtrak Youtube channel.

Cheating Death will be used as a training tool both internally for Amtrak personnel and externally for state driver’s education associations, school groups, civic organizations and transit agencies. In addition, more than 1,100 copies of the film have been distributed to Operation Lifesaver, a national organization dedicated to preventing railroad-related deaths and injuries.

The Telly Awards are judged by a panel of more than 500 industry leaders and honor the best television, cable, video, film and web-based productions each year. This year’s winners were selected from a pool of nearly 11,000 entries. The Communicator Awards is the leading international awards program honoring the best in advertising, corporate communications, public relations and identity work for print, video, interactive audio. This year’s Communicator Awards received thousands of entries from companies and agencies of all sizes, making it one of the largest awards of its kind in the world.

Cheating Death was produced by the Amtrak Police Department, Donnabrant Productions and DogHouse Media.

Report Suspicious Activity

Report suspicious or unusual activity immediately by calling the Amtrak Police National Communication Center at (800) 331-0008 or by dialing 911. Do not take any further action!


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